As a pay-as-you-go Flex customer, if you stop working, you want any money that’s left in your Zego account returned to you.
That’s why we’re changing how we manage accounts that are left inactive in the Zego Delivery app.
What’s changing?
From 20th February 2025, we’ll disable pay-as-you-go accounts that remain inactive for an extended period. If this happens, any remaining funds in your account will be refunded to your original payment method, minus a non-usage administration fee. You can find full details on how this works, including the specific timeframe and fee amount, on our fees page.
Why are we making these changes?
Right now, there are thousands of inactive accounts in our system. That’s thousands of delivery drivers and riders who have money left sitting in their Zego accounts.
We want to see that money returned to them. So, we’ve made changes to allow us to disable those accounts and refund any money that’s left over.
To help us cover some of the costs involved with managing and administering this process, we’ve introduced the small fees mentioned above.
But, you’ll only have to pay those fees if your account is left inactive for a period of time.
We’ve made loads of changes in the Delivery app to allow you to update or cancel your Zego account yourself, without having to contact us or wait in line.
It’s all part of our mission to save you time and money.
What happens if we disable your account?
We’ll send you a notification once you reach the maximum period of inactivity. If your account remains inactive beyond this period, we’ll send you an email confirming that it has been disabled. Any remaining balance will be refunded to your original payment method, minus the non-usage administration fee.
For full details on non-usage fees and how they apply, visit our fees page.
What’s the best way to update or cancel your Zego account?
It’s really easy to manage your account yourself using the Zego Delivery app. Check out our how-to video guides to learn more.