We’re introducing some new features in the Zego Delivery app to help our 30 Day and Annual customers make changes to their policies, without needing to contact our Customer Support team.
One of the top questions we get is: How do I change my address details in the Zego Delivery app if I’ve got a 30 Day or Annual policy?
Well, the good news is you no longer have to call us to make changes!
First, you’ll need to make sure you have the latest version of the Zego Delivery app on your phone. Simply head to your phone’s app store to check for updates.
Then, follow the steps below based on the type of policy you have.
Here’s how to change your address details in the Zego Delivery app for 30 Day & Annual fixed policies paid upfront
These instructions are for customers that bought their policy through our app.
1. Open the Zego Delivery app.
2. Tap the ‘You’ tab at the bottom of the screen.
3. Scroll to the ‘Address’ section and then tap ‘Update address’.
4. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
5. Once you’ve entered your new address details, tap ‘Continue’.
6. On the next page, you’ll see your new monthly or annual insurance price.
Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with.
If there is a premium increase, you’ll be charged a one-off payment. You can use the same card you made your initial payment with, or add a new card.
7. Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.
How to change your address details in the Zego Delivery app for Annual policies paid in instalments
These instructions are for customers that bought their policy through our app.
1. Open the Zego Delivery app.
2. Tap the ‘You’ tab at the bottom of the screen.
3. Scroll to the ‘Address’ section and then tap ‘Update address’.
4. Scroll to ‘Address details’ on this page and tap ‘Update address’.
5. Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
6. Once you’ve entered your new address details, tap ‘Continue’.
7. On the next page, you’ll see your new annual insurance price. Depending on your new vehicle, you’ll be prompted with the following steps:
Payment increase:
You’ll be shown your remaining balance to pay and prompted to tap ‘Continue to payment options’. This remaining balance can be settled as one single payment or deducted equally from your outstanding monthly insurance payments. Tap ‘Pay & continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease:
You’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding monthly insurance payments. That means your new monthly payments will be adjusted. Tap ‘Pay & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change:
When there is no change or refund applicable, all you need to do is tap ‘Continue’.
And that’s it. From there, you can check your policy details, and change them again any time you need to. Easy!
