If you have a work provider account that isn’t linked properly, you’ll need to remove it, then re-link it.
Follow the steps below to learn how.
(If you’re not sure whether your account is linked correctly with a work provider, you can check using this guide.)
1. Open the Zego Delivery app.
2. Tap ‘You’ at the bottom of the screen.
3. Select ‘Work Providers’.
4. Select the work provider that isn’t linked correctly.
5. Tap the ‘Remove work provider’ button (just so you know, you won't be able to remove a work provider if you've worked a shift with them in the last 30 days).
6. Tap ‘Remove’ to confirm.
7. Once the work provider has been removed, you’ll need to add it again using the ‘Add work provider’ button.
8. Select the work provider you want to add.
The next steps will be different depending on which work provider you’re adding.
Follow these steps if you’re adding Uber Eats (keep scrolling down if you're adding a different work provider):
9. Choose Uber Eats from the list of work providers, then tap ‘Accept terms and conditions’.
10. When you’re ready to go ahead, tap ‘Agree’.
11. Once you’ve accepted the terms and conditions, tap ‘Add’.
12. Tap the button that says ‘Account not linked’.
13. Tap ‘Link Account’ then follow the instructions to connect with your Uber Eats account (be sure to link your Uber delivery account and not Uber private hire).
And that's it!
Good to know
If you end up linking with the same Uber account (the one that isn't working), try using ‘incognito mode’ – simply copy and paste the link in incognito mode, then check to make sure that you’re using the same email address and phone number you use with your work provider.
Follow these steps if you’re adding any other provider (for example, Just Eat or Deliveroo):
9. Choose the work provider you’d like to add.
10. Tap ‘Accept terms and conditions’.
11. When you’re ready to go ahead, tap ‘Agree’.
12. If you’re linking with Just Eat or Deliveroo, check that the email address shown is the same one you use with their account (this bit’s important).
13. If the email address isn’t right, update it now so that it matches the email address you use with your work provider.
14. Once you’re happy that everything looks right, tap ‘Add’.
15. We’ll try to link your account with your work provider. It may take up to 30 minutes, so feel free to close the app and check back later.
16. Once you’ve linked successfully, your account status will show ‘Account linked’. From now on, as you complete shifts with your work provider, you should start to see the number of shifts change here in your Zego account, too.
17. If there’s a problem linking with your work provider, your account status will show ‘Account not linked’. In that case, first check with your work provider to make sure that your account is active.
If your work provider account is working, you are working shifts through it and the email address you’ve used is correct, then try to re-link with the correct work provider account. If it still doesn’t work, please contact our customer support team.
Don’t forget…
If you’re linked with a work provider, but you don’t work a shift with them for 30 days or more, they’ll be removed from your Zego account. To work another shift, you’ll need to link with them again and download a new copy of your Letter of Enrolment.