If you’ve recently bought a new car, scooter or van for your delivery work, you’ll need to add it to your Zego insurance.
We’ve added new features in the Zego Delivery app to help you make updates with just a few taps. No need to call us or wait in line.
First, you’ll need to make sure you have the latest version of the Zego Delivery app on your phone. Simply head to your phone’s app store to check for updates.
Then, follow the steps below based on the type of insurance you have.
How to update your pay-as-you-go account
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
4. Enter your new car registration number and tap ‘Continue’.
5. Tap ‘Update vehicle’ to enter your new vehicle details (e.g no. of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
6. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
7. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
8. Select either ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
9. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
10. Review the updated information and tap ‘Continue’.
11. On the next page, you’ll see your new insurance price by the minute.
12. Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.
And that’s it. From there, you can check your details, and change them again any time you need to. Easy!
How to update your 30-day or annual policy (paid upfront)
These instructions are for customers who bought their policy through our app.
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to, for example Car Delivery (SD&P and H&R FC).
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”.
Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Continue’ when you’re happy.
14. On the next page, you’ll see your original and new monthly or annual insurance price.
Please note: any reductions in price will be refunded to the same card you made your most recent payment with.
If there is a price increase, you’ll be charged a one-off payment. You’ll be charged using the same card you made your initial payment with, unless you change your default card before changing your vehicle details.
Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.
And that’s it. From there, you can check your policy details, and change them again any time you need to.
How to update your annual policy (paid in instalments)
These instructions are for customers who bought their Scooter, Car or Van policy through our app. It doesn't include Scooter policies with Flex or Van policies with ancillary products.
1. Open the Zego Delivery app.
2. Tap the ‘Cover’ option at the bottom of the screen.
3. Select the policy you’d like to make changes to, for example Annual Fully Comprehensive SD&P + H&R.
4. Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
5. Enter your new car registration number and tap ‘Continue’.
6. Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
7. Review the information on the page to make sure it’s up to date and tap ‘Continue’.
8. Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
9. Select ‘I do’ or ‘Someone else’ when answering “Who owns the vehicle?”.
Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
10. Choose an option for where you leave your vehicle overnight from the list on the screen e.g. a ‘Locked Building’ and tap ‘Continue’.
11. Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
12. Enter how many total miles you expect to drive in a year and how many personal miles you expect to drive per year and tap ‘Continue’.
13. Review the updated information tap ‘Edit vehicle’ to make any additional changes and/or ‘Check my new price’ when you’re happy.
14. On the next page, you’ll see your new annual insurance price. Depending on your new vehicle, you’ll be prompted with the following steps:
Payment increase: you’ll be shown your remaining balance to pay. This remaining balance will be deducted equally from your outstanding monthly insurance payment. Tap ‘Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease: you’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding balance. That means your new monthly payments will be adjusted. Tap ‘Refund & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change: when there is no change or refund applicable, all you need to do is tap ‘Continue’.
And that’s it. From there, you can check your policy details, and change them again any time you need to.
Need to make other changes?
We’ve released lots of new features in the Delivery app, so you can update your insurance whenever you need to. It’s all part of our mission to save you time.
Check out our how-to video guides below to learn more:
