Zego Delivery app: Updates and guides

We’ve added new features to the Zego Delivery app to help you make changes to your accounts and policies, without needing to contact us.

It’s now a lot easier to update things like your home address, personal and contact details, and vehicle information. And you can also renew your insurance in the app with just a few taps.

Here's a selection of step-by-step guides and short videos to walk you through how each feature works.

Before you get started, make sure you have the most up-to-date version of the Zego Delivery app on your phone. You can check this through your phone’s App Store.

How to change your vehicle details in the Zego Delivery app

Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
Enter your new car registration number and tap ‘Continue’.
Tap ‘Update vehicle’ to enter your new vehicle details (e.g number of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
Review the information on the page to make sure it’s up to date, then tap ‘Continue’.
Enter the amount of no claims discount (NCD) years you have and tap ‘Continue’.
Select either ‘I do’ or ‘Someone else’ when answering 'Who owns the vehicle?'. Please note, if the vehicle belongs to someone else, you’ll need to provide your relationship to that person and tap ‘Continue’.
Enter the date the vehicle was purchased (DD/MM/YYYY) and tap ‘Continue’.
Review the updated information and tap ‘Continue’.
On the next page, you’ll see your new insurance price by the minute.
Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.

*This feature is now available for all pay-as-you-go (Flex) customers. If you have more than one pay-as-you-go account with us, you’ll need to speak with our Customer Support team to make changes to your vehicle.

How to change your address in the Zego Delivery app

Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen and select your Pay-As-You-Go account.
Scroll to ‘Address details’ on this page and tap ‘Update address’.
Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
Once you’ve entered your new address details, tap ‘Continue’.
On the next page, you’ll see your new insurance price by the minute.
Once you’re happy, tap ‘Continue’ and your address will be successfully updated.

How to change your personal details in the Zego Delivery app

Open the Zego Delivery app.
Tap the ‘You’ option at the bottom of the screen.
Select ‘Personal details’ from the list on the screen.
Scroll to the bottom of the page and tap ‘Update personal details’.
Enter your new email address and/or phone number, then tap ‘Update’.
You’ll get an email from us to verify the details you’ve entered. Follow the instructions in this email to finish updating your personal details.

*If you have more than one pay-as-you-go account with us, you’ll need to speak with our Customer Support team to change your details.

How to cancel your pay-as-you-go account in the Zego Delivery app

Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Select the account you want to cancel, for example, ‘Car Delivery (H&R) only’.
Scroll to the bottom of the page and tap ‘Cancel your policy’.
Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
If you have an outstanding balance, and your Flex account is still active, you’ll be asked to pay this before we can process your cancellation. If you still have money in your Flex account, your refund will be sent to the same card you made payment with.

(Please note: you’ll receive a full refund of the card payments made. This does not include any promotional credit or goodwill provided by us).

7. Your cancellation will be completed after you confirm your refund or settle your outstanding balance.

*If your pay-as-you-go account has been disabled and your balance is below £0, you’ll need to speak to our Customer Support team to cancel.

**You cannot cancel your pay-as-you-go account while you're still on shift, as you will owe the outstanding balance of your cover for the period of that shift.

How to re-enable your pay-as-you-go account in the Zego Delivery app

Open the Zego Delivery app.
Tap the ‘Payments’ option at the bottom of the screen.
Tap on ‘Your cards’.
Add the long card number, expiry date and CVC of your new card and then tap ‘Add card’.
The new card will be listed under the cards on your account.
Make this new card your default by tapping the “···” on the right-hand side of the card.
Select ‘Make default’ from the pop-up.
Head back to the ‘Payment’ screen and top up your account to complete the process.
After you’ve topped up, you’ll see a green pop-up confirming your account is now re-enabled.

If your account is still disabled after following the steps above, you’ll need to speak with our Customer Support team as this may be due to a failed SD&P (Social, Domestic and Pleasure) insurance check.

How to find your Letter of Enrolment in the Zego Delivery app

Your Letter of Enrolment is the document you give to your work provider as proof of insurance. And it's really easy to find in the app.

Open the Zego Delivery app.
Tap the ‘Documents’ option at the bottom of the screen.
Select ‘Letter of Enrolment’ from the list shown.

If you change any of your insurance details, those same changes will show in your Letter of Enrolment when you open it from the app. So you don't need to contact us to get an up-to-date version.

How to renew your 30-day or annual insurance in the Zego Delivery app (for policies paid upfront)

These instructions are for customers who bought their policies through our app, and are within the renewal window for their specific insurance policy. This is 7 days before your 30-day policy expires, or 21 days before your annual policy expires.

1. Open the Zego Delivery app.

2. Tap the ‘Cover’ option at the bottom of the screen.

3. Select the policy that’s ready to renew.

4. Under the ‘Policy details’ section, you’ll see your policy start and end dates. Underneath this information tap ‘Renew policy’.

5. On the next screen, you’ll be asked to confirm your policy details. Once you’re happy that the information displayed is all OK, tap ‘Continue’.

Please note: If you need to change any of your details before you renew, select ‘No, I need to update my details’ and you’ll be able to speak with our support team via live chat.

6. On the next screen, you’ll see your monthly or annual payment amount – confirm that you understand and agree to the terms of business, then tap ‘Continue’.

7. Check that your payment details are up to date, and tap ‘Pay and continue’. Alternatively, you can add a new payment card. Once the card details have been verified tap ‘Add and continue’. Select the new card you’d like to make payments through and tap ‘Pay and continue’.

And that’s it! Your policy will be renewed, and you can make changes to your details again, anytime you need to.

How to renew your annual insurance in the Zego Delivery app (for policies paid in instalments)

These instructions are for customers who bought their policies through our app, and are within the renewal window for their specific insurance product. This is 21 days before your annual policy is set to expire.

1. Open the Zego Delivery app.

2. Tap the ‘Cover’ option at the bottom of the screen.

3. Select the policy that’s ready to renew.

4. Under the ‘Policy details’ section, you’ll see your policy start and end dates. Underneath this information tap ‘Renew policy’.

5. On the next page, you’ll be asked to confirm your policy details. Once you’re happy that everything looks OK, confirm then tap ‘Continue’.

Please note: If you need to change any of your details before you renew, select ‘No, I need to update my details’ and you’ll be able to speak with our support team via live chat.

6. On the next screen, you’ll see your annual payment amount – confirm that you understand and agree to the terms of business, then tap ‘Continue’.

7. Next, you’ll see your payment options*. Confirm how you’d like to pay (e.g. 10 monthly repayments) then tap ‘Continue’.

8. On the next screen, you’ll see your ‘Payment breakdown’, which explains the details of your annual or monthly repayments. Once you’re happy, tap ‘Pay & Continue’.

And that’s it! Your policy will be renewed, and you can make changes to your details again, anytime you need to.

* Your payment options will depend on how you paid for your previous policy. If you paid in a single upfront payment, you’ll see that option again here. Similarly, if you paid in monthly instalments, that’s the payment option you’ll get. We’re working on an improvement that will allow you to change how you pay for future policies.