Our claims process

We know accidents happen. When they do, we’re here to help. Get started in no time with these simple steps!
  • Step 1. Contact us

    Step 1

    Contact us

    Report a new incident as soon as you can. You can do this directly from the Zego Sense app by tapping 'Claims', or via Live Chat in the Zego Delivery app.
  • Step 1. Contact us

    Step 2

    Get support

    One of our claims handlers will work with you to gather all the right details and give you advice. We know it can be stressful, that's why we're here to help.
  • Step 1. Contact us

    Step 3

    Get back on track

    Once we have all the details, we’ll get to work on processing your claim. After a settlement has been agreed, we’ll have you back on the road in no time.

Here’s what you’ll need when making a claim

  • Your policy number
  • Vehicle registration of all vehicles involved
  • Date and time of accident
  • Location of accident
  • Any witness details
  • Any Third Party's details (name, address, license)
  • A police reference number if they attended the accident
  • Any photographs or videos from the scene of the accident of all vehicles involved

The fastest and easiest way to report an accident is through our apps

If you're involved in an incident, you can let us know quickly and easily using our apps.

If you use the Zego Sense app, simply click 'Report now' below or open the Zego Sense app, tap 'Incidents' and follow the on-screen steps.

If you use the Zego Delivery app, click ‘Start a chat’ and say you wish to report a claim.

Need emergency recovery?

Give us a call. If it's included in your cover, we’ll recover your vehicle from the roadside. To arrange your emergency recovery, call our Claims Team on 020 3885 0622.

Need an update on your claim?

It’s important to keep you in the loop during the claims process. If you need to know where you are, your app will keep you updated.
If you use the Zego Sense app, tap ‘Claims’, followed by ‘My Claims’.

If you use the Zego Delivery app, start a chat with us and ask about your current claim.

We will provide you with:
  • Details of any open or historical claims

  • The type of claim (Accident, theft, fire or vandalism)

  • If it was a fault or non-fault claim

  • The contact details of repairing garage

  • The estimated date for the completion of repairs

FAQs about your claim

FAQs about your policy

FAQs about vehicle damage

FAQs about liability