Privacy Notice -
Visitors to our website

What do we collect

If you are just visiting the website we do not collect your personally identifiable information. We do however use website tracking which can see some personal data (1).

If you are registering your interest for new products via the website we will collect your personally identifiable information (2)

1. Tracking

Through tracking we can see:

  • IP Addresses
  • Country / City of origin
  • Browser (Google Chrome / Safari, etc)
  • Internet Provider (Virgin media etc)
  • Device type - (Mobile, Tablet, Desktop)
  • Operating System (Mac OS 10.13.1, etc)

Through these details alone we would not be able to identify who you are and we take extra steps to make these details as unlinked to you as possible.

Extra steps:

  • Scramble IP Addresses / make them unreadable.
  • Only collect Country /City of origin never specific addresses.

How do we collect it?

We track the activity on our website with third party tools called LuckyOrange, Google Analytics and HubSpot who are equally committed to protecting your privacy:

Why do we collect it?

We track activity on our website to create a better experience for you, our website visitors. We want to make sure you can find everything you need and have all the information to fully understand Zego and our products.

What we do with it and for how long

We don’t share this data with anyone else and the data deletes every 30 days.

Your rights

Just to be clear - none of the information we collect can be traced back to you. For instance - we would know that a person visiting the website was:

  • From London
  • Clicked on three pages on the website
  • Used a mobile phone to do it
  • On internet provided by Virgin Media
  • On the website right at this moment in time

But, we would never know who that person is, how to find them or how to contact them.

If you are not happy sharing this information with us through the tools we use, you are free to opt out by visiting their websites.

You can read our cookie policy and adjust your cookies settings in Zego Cookie Policy page

2. Registering your interest

What data do we collect and how do we collect it?

We collect your name, contact details and sometimes the companies you work with through our web based forms when you register your interest for a new product.

Is it legal?

We collect this information under the lawful basis of consent.

  • Consent - In these cases it is your decision whether or not we process the data in that way and you are able to change your mind at any time.

When we collect the information we will contact you directly in relation to the information you registered interest in unless you request for us to also contact you in other situations.

There will also be an opt in button for marketing. You can opt out of marketing at any time by calling 020 3308 9800 or e-mailing [email protected]

Does anybody else get the data and where is it?

Most of our services are in the EU. We have safeguards in place including contractual clauses to ensure where the data is processed outside of the EU the company meets the standards as required by the EU and UK law.

If you end up becoming a customer with Zego please see the privacy notice section in relation to Zego Customers for information on how we will then use your information.

Personal information of others

If you give us information about another person (for example a family member or a client), it is your responsibility to ensure and confirm that:

  • you have told the individual who Zego is and how we use personal information (as set out in this Privacy Notice); and
  • you have permission from this individual to provide their personal information (including any sensitive personal data) to us and for us to process it, as set out in this Privacy Notice.

How long do we keep it for?

We will keep this information for up to a year if you register your interest and do not become a customer. Unless you remove your consent in which case we will delete it within 1 month.

If you end up becoming a customer with Zego please see the privacy notice section in relation to Zego Customers for information on how long we will then keep your information.

What are your rights?

Below are all your rights in no nonsense language but just in case you want to know their official data protection name will be in bold.

You can exercise these rights at any time by clicking here, by calling us on 020 3308 9800 or e-mailing us at [email protected]

  • The right to know how we collect and use your personal data and what happens with your data.
    We do this through our privacy notice. “The right to be informed”
  • The right to access and receive a copy of your personal data.
    You can ask us to give you the data we hold about you and there is no fee for doing so! We must send you your data within one month, although we can extend the time by up to 2 more months if your request is complex. “The right of access”.
  • The right to change your personal data if it is incorrect
    Do you think something we hold on you is wrong or perhaps it needs updating? We will do everything we can to make sure our information about you is accurate but if you can show us it's not just ask us to change it and we will if we can. “The right to rectification”
  • The right to ask us to delete your personal data
    You can ask us to delete your data in some circumstances and if we can delete it, we will. This is sometimes also called “The right to be forgotten”. “The right to erasure”
  • The right to stop us doing some things with your personal data
    This means you can ask us to limit or restrict the way we use your personal data, and if we can stop using your data in that way, then we will. “The right to restriction”
  • The right to have your personal data so you can use it elsewhere
    If you want the data you gave us so that you can give it to someone else - even another insurance provider - we can give it to you. “The right to data portability”
  • The right to say no
    You can tell us when you do not want us to use your personal data or you object to us using your data. Once you have told us to stop using your data, we will stop using it if we can. “The right to object”
  • You have the right to withdraw your consent - at any time
    We ask for your consent to contact you about things that are not directly to do with your current contract with us. For marketing, for offers and maybe in the future for new things. When we ask you consent you can at any time change your mind.

Who can you contact?

If you would like to contact someone at Zego in regards to your personal data you can email our Compliance Team:

UK Clients:

[email protected]

Zego
7th Floor Exchange House
12 Primrose Street, London
EC2A 2BQ

Republic of Ireland:

[email protected]

Zego B.V.
38 Upper Mount Street
Dublin 2

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your personal information. You can contact the ICO in the following ways:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline - 0303 123 1113 URL - https://ico.org.uk/make-a-complaint/data-protection-complaints/

Changes to this Privacy Notice

We may amend this Privacy Notice for example, to keep it up to date or to comply with legal requirements, so we ask that you take a look at it again from time to time to check for any changes.